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Colisvo

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Colisvo Trading FZE LLC · registered in the United Arab Emirates
Structure #8, Rashidiya, Dubai, United Arab Emirates
We source items from
🇦🇪UAE🇬🇧UK🇮🇳INDIA🇺🇸USA🇯🇵JAPAN
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    +971 4 524 5525
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Returns and Refunds Policy

Last updated: 7 Oct 2026

1. Cancellations

You can cancel an order free of charge until it is approved for purchase, which usually happens within a few hours of ordering. Contact us by live chat or at [email protected]. After that the order can no longer be cancelled, but you can request a return once it is delivered.

2. 30-day returns

You can return items within 30 days of delivery, for any reason, including if you change your mind.

  • Change of mind: items must be unused and in their original packaging, with tags and all parts and accessories.
  • Defective, damaged, incorrect or not as described: report it within 30 days of delivery, with your order number, a description of the problem and photos.

3. How to return

  1. Contact us by live chat or email to start the return.
  2. We review the request and confirm the return.
  3. We arrange courier collection from your address at no cost to you.
  4. Pack the item securely, in its original packaging where possible.

Approved returns are free: there are no return shipping costs and no restocking fees.

4. Non-returnable items

For hygiene and safety reasons, the following cannot be returned unless they arrive defective, damaged or incorrect:

  • Underwear and swimwear.
  • Opened food and beverages.
  • Supplements.
  • Opened cosmetics, personal care and grooming items.
  • Items with broken hygiene seals.
  • Digital products and gift cards.

5. Refunds

Refunds are issued to your original payment method, or as store credit if you choose it, within 3–5 business days after we receive and inspect the returned item. Your bank may take a further 5–10 business days to post the refund to your account. Original delivery charges are refunded for defective, damaged or incorrect items.

6. Manufacturer warranty

If your item is covered by a manufacturer's warranty, our team will help you make a claim.

7. Contact us

Colisvo Trading FZE LLC
Structure #8, Rashidiya, Dubai, United Arab Emirates

Email: [email protected] (we reply within 24 hours)
Phone: +971 4 524 5525 (8:00 AM–5:00 PM UAE time, GMT+4)
Live chat: 24/7 on our website