Free delivery across Canada. Duties included.Customs & duties included in the price
Colisvo is operated by Colisvo Trading FZE LLC, a company registered in the United Arab Emirates. Our address is Structure #8, Rashidiya, Dubai, United Arab Emirates.
Colisvo is an international online store operated from Dubai, UAE. We deliver to addresses across Canada.
We source products from suppliers and marketplaces in the United States, United Kingdom, India, the United Arab Emirates and Japan. They ship to you either directly or via our hub in Dubai.
Yes. Product prices are in Canadian dollars and include import duties and customs clearance. You will not be asked to pay duties or taxes on delivery. If a courier ever asks, contact us before paying and we'll take care of it.
Standard delivery is free on every order. Product prices include delivery, import duties and customs clearance, and no delivery charge is added at checkout. Pro members pay lower member prices on up to 10 orders a month; on further orders that month, you can choose member prices with a C$44 delivery charge, or regular prices with free delivery.
Orders are processed within 1–2 business days, and most arrive within 7–14 business days. Some take up to 3 weeks, depending on the source country and customs. Every order is tracked.
Items in one order may ship from different countries, so they can arrive separately. There is no extra delivery charge for this.
Yes, free of charge until your order is approved for purchase, which usually happens within a few hours of ordering. After that, you can request a return once it is delivered.
You can return items within 30 days of delivery, for any reason. Change-of-mind items must be unused and in their original packaging with tags. We arrange courier collection at no cost to you, with no restocking fees. Some items, such as opened personal care products, can only be returned if defective. See our Returns and Refunds Policy.
Refunds go to your original payment method (or store credit, if you choose it) within 3–5 business days after we receive and inspect the return. Your bank may take a further 5–10 business days to post it.
Visa, Mastercard, Apple Pay and Google Pay, charged in Canadian dollars. We never ask for card details, passwords or one-time codes by email, phone or chat.
Live chat 24/7 on our website, email [email protected] (replies within 24 hours), or call +971 4 524 5525, 8:00 AM–5:00 PM UAE time (GMT+4). See Contact Us.
