Pro Terms

Last updated: 7 Oct 2026

Thank you for becoming a Colisvo Pro member. Pro is offered by Colisvo Trading FZE LLC. These terms apply to your membership, together with our Terms and Conditions.

1. Subscription fees and renewal

Your membership fee and billing frequency are shown in your account under Subscriptions. Your membership starts when you choose Pro membership at checkout and accept these terms; you will receive a welcome email, and that order is your first Pro order. A 30-day free trial starts on that date.

The membership fee is charged to your payment method 30 days after your first order. We will remind you of the upcoming charge. Please update any changes to your membership or payment method before the charge date; charges already processed cannot be refunded or changed. If your payment method is declined, please provide a new one, or your membership will be cancelled. The membership fee is non-refundable, except where we could not fulfil your first order because none of its items were available.

Promotional offers for new memberships cannot be applied retrospectively. We may offer additional benefits to existing members at our discretion.

2. Cancellation

You can cancel at any time in your account under Subscriptions. If you cancel within the 30-day free trial, you will not be charged. Charged fees after the trial are not refundable, and you keep your Pro benefits until the end of the paid period.

We may end a membership at our discretion. If we do, you may receive a pro-rated refund for the remaining full months, unless the membership was ended for a breach of these terms, the law, fraud or misuse.

3. Member prices

Pro members pay lower member prices on eligible items, with free delivery, on up to 10 orders a month delivered in Canada. On further orders that month, checkout offers member prices with a C$44 delivery charge, or regular prices with free delivery, and shows both before you pay. The allowance resets on the 1st of each month. Delivery, import duties and customs clearance are included in product prices for all customers.

4. Other conditions

• The free trial is limited to one per customer.
• We may change the membership fee; we will notify you before a change affects you.
• We may accept or refuse memberships at our discretion.
• Pro members may not buy products for resale, rental or delivery to non-personal users.
• Some benefits may require minimum purchases and may be limited by quantity or delivery address.
• We may change or remove benefits, with notice to members.

5. Contact us

Colisvo Trading FZE LLC
Structure #8, Rashidiya, Dubai, United Arab Emirates

Email: [email protected] (we reply within 24 hours)
Phone: +971 4 524 5525 (8:00 AM–5:00 PM UAE time, GMT+4)
Live chat: 24/7 on our website